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Return and Product Production Policies
Personalized Items
We ask that you place your order carefully as ALL SALES ARE FINAL ON PERSONALIZED ITEMS as they are considered custom items made specifically to your instructions. When placing your order, please ask all questions, via email or telephone call, prior to order completion so that you can be sure your order will turn out exactly as you wish. We regret that all monogrammed, embroidered, engraved and personalized orders are no returnable and refunds will not be permitted.
When ordering an item with a monogram, please note that the "traditional monograms" are placed in order of first name, last name and middle name. It is also traditional that the middle letter is larger than the two surrounding letters. For example, Anna Kate Pearce would look like this:
APK
See our Monogramming Font and Tips page for more details.
Non-Personalized Item
For items
that are not personalized (i.e. items without monograms, embroidered names or initials or engraving) can be returned to JennaBenna for a store credit/voucher within 30
days of receipt. Please follow instructions for returns listed below.
Defective, Damaged or Missing Items
If your order arrives either damaged, defective or missing items, this must be reported immediately to
qualify for a replacement. We keep tracking information on all packages and will not be responsible for any items after 15 days of receipt of package regardless of reasons. Personalized items that arrive damaged or defective will be replaced with the same item upon return of the damaged goods.
Instructions for Returns
Information on Shipping Times
Due to the custom nature of our products, all orders are made to order and therefore, take 10-14 BUSINESS days for production. In some cases, when additional embroidery or instructions have been added, it can add days to the production time. We ship all items via priority mail which takes 3-4 days to arrive. If you provided us with a valid email address and it doesn't send our emails to spam, you will receive a tracking number when the postage has been printed.
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