Quick answers regarding the shipment of your package:
LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us via our contact page and we will direct you as to how to file a claim with the postal service. Thank you for your understanding with this.
RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.
REFUSED/UNCLAIMED MAIL: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to JennaBenna & Co. If the package does return, a refund will be applied for the cost of the items only.
Quick answers regarding your bulk orders:
FREE DESIGN SERVICES: We love helping you select your perfect letters. So, JennaBenna offers you a custom design service free of charge. We help you put together the perfect combinations for your apparel and then help you through the next steps. We even provide you with a digital picture of the fabric combinations so that you can see beforehand what the fabrics will look like. Please note, since the proof program we use shows some oddly shaped letters (Xi for instance is italicized) we always like to note that the proof on our proof form and invoice are just to serve as a photo of the fabrics together and not what your actual letters will look like. It doesn't show stitching either. If you have any questions about what your actual letters will look like, we would be more than happy to send you some photos of past orders or feel free to check out our Instagram page to see the letters. Many of our Greek letters (like the Xi) are unique to JennaBenna and have been designed by us to show off the true beauty of your letter and fabric combination as well as a little "secret sign" showing off you are wearing a JennaBenna original!
SUBSTITUTIONS: Sometimes, we find out from the manufacturer that the product you selected is no longer available or on back order. We reserve the right to substitute any products that are identical or similar and will always go with the better or more expensive option if your original option is not available. Of course, you will always be contacted first to be alerted to this!
BULK ORDER PRODUCTION: Please make sure you give yourself enough time for the order to arrive. If you are in a time crunch, we always recommend giving yourself a good month to find your combination and place your order. All bulk orders take 2-3 weeks for production and during our busy seasons can take even more. Therefore, even though you have received an invoice from us, we will not start that order until we have received your payment. Please contact us should you have any questions.
Other Quick answers:
If a product is labeled as unisex it means that it is a men’s size and will run a little larger. This is a great option for Chapter Letters as it gives the widest range of sizes for all body types. Ladies fit items are more of a junior’s size and tend to run smaller and more fitted. We do our best to describe each product and include a sizing chart for reference. Please contact us if you have any questions as our items are non-returnable and non-refundable because of sizing issues.
Sorry, we only sell our products with letters on them and do not sell them without customization.
You can add extras such as embroidery, satin stitching and extra twill letters easily in the “Add extras to my order” link found under Custom Apparel. A link to adding embroidery can also be found in the description section of each of our products. Please keep in mind to be as specific as possible as to what product to include it on and contact us if you have any questions or concerns. Additionally, keep in mind that the additional embroidery can add days to your production time.
Sorry, we only sell our fabric in the form of Greek letters on finished products! None of our fabrics are for sale otherwise.
Unfortunately, we only offer our letters on products we sell. We do this in an effort to stay within the guidelines of our licensing agreement as well as regulate what the finished products look like!
In an effort to maintain our quality products, we only put our letters on items we provide. We cannot guarantee the quality of items provided from outside our sources. If we don't have something you are looking for, let us know and we can most likely get it!
No, we do not provide samples prior to order unless it is a large bulk order. In the cases of large bulk orders, the samples can be purchased and once they are returned in their original condition, your card will be refunded. We do not, however, offer samples of any kind otherwise. *
Yes! There are hundreds of shirts, sweatshirts, shorts, totes….you name it….that we don’t list on our site. If you send us a photograph, link or even description we can do our best to track it down.
Yes! We love a good hunt so, don’t see the pattern or color you are looking for? Have a special theme that you need a fabric to go with? Just let us know and we will do our best to find it for you!
It depends. If this is a custom copyrighted design, then we can’t. We respect and value other companies protected designs and want others to do the same for us. We strictly follow the law when it comes to this! We cannot reproduce someone else’s design (pattern found on fabric for instance) however, if you like the way the letters looked from another company, we can definitely do our best to reproduce them for you! For instance, we have seen cute symbols embroidered on top of letters and while we don’t list that as an option on the site, we definitely can do it for you…just contact us directly!
The disclaimer, “JennaBenna.com is not affiliated with Lilly Pulitzer, Inc. or Vera Bradley, Inc.We in no way imitate or produce the patterns we offer on our site” only means that we do not sell actual apparel from these companies and additionally, do not make our own copies of their fabrics or prints. JennaBenna loves these companies as much as you do and only brings you the finest fabrics when it comes to producing your letters!
Sorry, at this time we do not offer proofs for individual orders, however, you are always welcome and encouraged to contact us prior to ordering to discuss your color combination choices. We love to let you know if they work or not and since we can pull the fabric and look first hand, you can be assured your combination will be perfect after speaking with us!
The top fabric is the patterned or twill print that will be the main part or top of the letter. The bottom fabric is the twill color that will serve as the outline color to the letters.
We do our best to make sure or sample photos are as close to the exact product as possible but due to the huge variations in monitors, screens, browsers and phones, color samples in our products and fabrics may appear different. Since it is not possible to guarantee our online colors will look the same when you view them, we ask that you contact us first with any questions, before you order, to avoid any problem with color matching. We cannot guarantee what you are viewing is the exact color.
The fabric photos are there just to give you an idea of the print. The letters are cut by us and show approximately 1 inch of the fabric. You must take this into consideration when selecting your fabrics, however, we are extremely selective in the fabrics we choose for this very reason. We love some prints out there but do not use them because the print does not translate well to the actual letter. The best advice we can give you is that you contact us prior to ordering if you have any questions. Otherwise, rest easy...our designers cut each of our letters here in house to assure they look the best they possibly can!
Definitely! We can certainly use your own fabric, but the cost is still the same as we have to prep the fabric just like any of our fabrics we offer on the site. If you would like to send us fabric that you have created or have on hand, then please just contact us for directions on how to order your product and submit the fabric. Please note, we have a minimum in terms of yardage that we require and do keep remainder of fabric.
Some of our shirts do come in size extra small, however, it is highly recommended that you order up a size so that your letters lay flat and there is no pulling or puckering of letters. In order for you to achieve the best look with your custom lettered apparel, you want to take into consideration your chest size and how it will pull the letters. When you go too small in a shirt, it will pull the fabric in between your letters causing stress between the stitches and fabric and will ultimately lead to tears and holes around the letters.
We provide the size chart for each and every one of our products. It is HIGHLY recommended that you pay close attention to this chart as your finished custom product is not returnable for sizing issues. Additionally, ordering a shirt too tight can lead to puckering and pulling of the letters which will ultimately lead to holes and tears around the letters. We are not responsible for damage to apparel due to incorrect sizing or care. PLEASE contact us prior to ordering with ANY questions regarding size and we will be more than happy to assist you in finding the most perfect fit for your body size and shape.
If you contact us WITHIN 24 HOURS of placing your REGULAR order, we can usually make changes. However, if you contact us after that period of time, we cannot make changes and your order will have to proceed as placed. We begin filling our RUSH orders immediately so if you require changes to these, they MUST be made within 6 hours or we regret that we will not be able to change.
If you contact us WITHIN 24 HOURS, we can usually cancel but, after that period of time, products are NON REFUNDABLE and cannot be cancelled. PLEASE NOTE - 24 HOUR CANCELLATION WINDOW DOES NOT APPLY TO RUSH ORDERS...WE BEGIN PROCESSING THESE ORDERS IMMEDIATELY AND YOU MUST CONTACT US WITHING 6 HOURS OF PLACING THE ORDER OR WE WILL NOT BE ABLE TO CANCEL IT. THERE IS NO EXCEPTIONS TO THIS. Due to the custom nature of our products, once they have been started, we cannot make changes or refund your purchase. ALL of our products are custom made to order and we do not keep any kind of inventory.
Since your product is custom made to order, we require 10-15 days for production. Once your product(s) is complete, we quickly package it and send it to you via USPS priority mail. At this time, we do not offer any other methods of shipping as we have found this to be the quickest and most economical form of shipping for our customers. Once it has shipped you will receive a tracking number via email. If you do not receive the tracking number, feel free to contact us and we will send it to you immediately.
We do offer overnight and expedited shipping. Please contact us for further information.
Yes, we do and we use First Class which does take a little longer than our normal shipping times. Contact us with any questions you might have prior to ordering.
Unfortunately, all of our custom designed products are non returnable, non refundable and non exchangeable unless we have made a mistake in the production of the garment. We are here, prior to ordering, to answer any questions you might have regarding fit, sizing, color, good color and fabric combinations and anything else and ask that you please ask all questions before you order as all custom product sales are final. In order to proceed with completion of your order, you must check that you understand this policy so please contact us with any questions you might have. If we have made an error from the order that was submitted, please contact us and we will help you further.
Unfortunately, all of our custom designed products are non returnable, non refundable and non exchangeable. We place sizing charts in the description of each and every product so that you can use the measurements should you have any questions regarding fit. Additionally, we ask that you contact us directly with any sizing questions or advice prior to ordering. We have every product here in house and can give you great fit and sizing advice that will help you pick the perfect product for your needs!
We simply paste your supplied address into our postage system and the package is sent to the address you provide. If you use an incorrect zip or address, the post office may discover the package is not deliverable and return to us for an invalid address. In this case, we will be happy to resend it, however, we do have to charge a postage fee to cover the costs if it is not an error on our end. Please make sure to double check your shipping address before you proceed with your order to avoid any additional delay or costs.
In some rare cases, your package will have been delivered to your shipping address and you might not be able to find it. We have found, in the past, that many times an apartment complex front office will be given the priority mail packages and will have it in a back room or in the office itself. We ask that you first check with anyone that might have accepted the package for you (school mailroom, parent or roommate, front office, etc) and then contact us for additional help. If the post office has lost your package, you will want to contact them directly as it would be a postal claim.
Once your order goes through, you will receive an emailed receipt. When you order goes into production, the status will not change until the order ships. Once it ships, it will be updated and you can access the tracking number.
Custom products purchased from JennaBenna are not returnable, exchangeable or refundable unless they are not made to order standards. If you receive an order that is not what you ordered or has an issue please contact us within 3 days of receiving your package.
Yes! JennaBenna is proud to be an Official Licensed Greek Vendor through Affinity Consultants. As an officially licensed Greek vendor, all of our designs have been approved as official licensed products bearing the insignia and letters of Greek organizations. Working with an officially licensed Greek company ensures you are working with a company that has been checked, is reputable, meets the highest quality control standards and has good customer service. We pay royalties on every sale to your organizations’ headquarters. Many of the logos, letters, and colors that represent your Greek organization are trademarked items. Failure to comply with your organization's rules and restrictions on the use of trademarked items can result in fines, suspensions, and other penalties. Purchase only from Licensed Vendors to help protect your trademarks. Make sure when you receive your products the numbered “Official Licensed Product” hologram sticker is present.
We are located in Winter Park, Florida
We do and don’t. Our retail location is more for deliveries and consultation. There is not a retail showroom at this time to visit.
No. At this time we only sell on a retail basis.
We are always looking for people to join the JennaBenna family. Feel free to email your resume to email@example.com.
The best way to contact JennaBenna is through our live chat found at the bottom of the page, email us at firstname.lastname@example.org for general questions, email@example.com for order status and firstname.lastname@example.org for chapter order information or call us at 1-855-JB-GREEK. We do our best to return all calls and emails without 24 hours of receiving them (during business hours). We are open from 9am to 5pm est. Monday through Friday.
We have several coupon codes that we offer to our customers upon placing an order. If you do not have one of these, please like us on Facebook or sign up for our newsletter to be included in the next issue of codes!
All of our custom designed products can be made for your unique and special organization, club or group.